What should I do if the exchange quote failed to generate?
If the quote for the exchange instruction failed to generate, please follow the steps below to fix the issue:
Close the 'Exchange Summary' page.
Return to the Exchange page, click 'Get Quote' to try again.
If the problem persists, please click 'Start Over' to restart the quoting process.
What should I do if my exchange instruction failed?
You may experience errors during the exchange process when there is high volatility in markets.
In that case, please try the following options to complete your exchange instruction.
'Start Over' to discard the current exchange operation and start all over again.
Press 'Get Quote' again after a few minutes.
If the issue persists, please get in touch with your relationship manager for assistance.