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Lock/Unlock Card

There are suspicious activities on my card, what should I do? I just accidentally lock my credit card, what should I do?

F
Written by FGA
Updated over 2 years ago

If you notice any suspicious transactions, unauthorized use, or fraudulent activities occurring on your card, please take the following measures:

Lock your card:

1. Navigate to 'Credit Card' under 'Custodian' in the menu.

2. Click on 'Lock Card' in the upper right corner.

3. Once the popup appears, click 'Yes'.

Your card will be locked successfully once the confirmation message appears.

*Note: Likewise, you can unlock the card by clicking 'Unlock Card' when your credit card is locked.

Contact us:

Report the activities to us immediately, so that we could investigate on the issue to provide you with further assistance.

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